Are your collaborative communications secure? the hidden risks within video communications and collaboration and how to stay safe

The COVID-19 pandemic radically altered the way millions of people around the world work, attend school, handle their financial transactions, visit their healthcare providers, and more. Across industries, people now collaborate with their coworkers, partners, and customers by switching between video conferencing calls on multiple different platforms, and sharing information through shared screens, chat windows, and messaging services. While the adoption of digital collaboration technologies has been on the rise for several years, the pandemic dramatically accelerated this trend. Analysts estimate that the global collaboration software market will more than double from $ 8.9 billion in 2019 to at least $ 23 billion by the end of 2020. This trial-by-fire success in remote work and efficiencies has introduced mean the new job- The era of anywhere is likely to stay even long after the pandemic dies down. This new business landscape brings with it unique security and compliance risks, for which many organizations are not prepared.

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In fact, a March survey of insurance and financial services professionals found that 100% of brokers and 60% of insurers were only somewhat prepared for the use of video conferencing and stated that if usage increased more than 10 % would have to implement additional security and compliance controls.

Fast forward just a few months and the increasing shift to large-scale remote work has brought challenges, underscoring previous findings of an unprepared workforce. Numerous headlines have highlighted the privacy and data security risks associated with many of these platforms, as well as the embarrassing human errors that can cause devastating damage to a company’s reputation. While modern collaboration tools such as video conferencing, file sharing, chat, webcams, and whiteboards have helped keep business going during an age when face-to-face meetings are impossible, they can also grow. the risk of data breaches and compliance violations.

Understand changing security and data protection requirements

Organizations in all sectors, from manufacturing and technology to financial services and government, are faced with increasing requirements to protect sensitive data in communications while adhering to specific industry regulations for monitoring of your communications internally, as well as with customers.

As the day-to-day activities of these companies move beyond traditional email and voice communications and increasingly towards integrated voice, video and chat platforms such as Microsoft Teams, Cisco Webex, RingCentral and Zoom, everything is shared , shown and spoken on video, over the phone, shared in file uploads, or written in a chat window may be subject to regulatory oversight. With their different communication channels and means of sharing information, these types of collaboration platforms increase the risk that an employee will intentionally or inadvertently leak confidential data or violate regulatory compliance requirements. The survey cited above also revealed minimal understanding of the regulatory requirements for the use of new collaboration systems, with 81% indicating that they do not understand or only partially understand the regulatory requirements for digital transformation. Therefore, along with the implementation of new security tools for collaboration, education and training will be equally important to stay in compliance.

AI is key to scaling the security of video and collaboration tools

Security and compliance teams are struggling to keep up with the increasingly complex collaboration applications used in their organizations and how to effectively protect, monitor, and report them for compliance purposes. Until recently, it was difficult to even contemplate how to effectively capture, retain, enforce legal hold, and review unified video, voice, and chat collaboration at scale. That challenge is compounded by the seemingly impossible task of efficiently and effectively reviewing and monitoring what was said, shared, displayed and typed in those communications. Beyond the magic required to effectively capture all communication modes and vectors, analyzing, reviewing and monitoring the content of those communications becomes an insurmountable burden for a human to navigate manually. Even traditional communication tracking methods, such as relying on basic word searches in text and transcripts, miss important visual clues and rely too heavily on the accuracy of transcripts. However, today, thanks to advances in artificial intelligence (AI) and machine learning (ML), modern security and compliance solutions specifically designed for collaboration platforms enable effective and efficient compliance monitoring at scale. .

By integrating AI that uses deep learning into selected detections created by experts and designed to find risks in visual, voice and text content, combined with a rich extraction infrastructure for optical character recognition (OCR), image analysis, transcription, facial recognition and more, modern Solutions can automate the detection of information security and compliance risks. Incidents that are identified as the highest level of risk can be automatically flagged to security or compliance teams for immediate review, escalation, and correction. At the same time, AI can be added to review workflows and workspaces to help humans avoid manual tasks and accelerate responsiveness and efficiency.

Using modern AI-based # security and # compliance # tools designed specifically for collaboration platforms can help automate and streamline the monitoring and protection of communications. #respectdata

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Since most organizations use multiple collaboration tools in a heterogeneous way that is different from their simple round-trip single-channel email communications, security and compliance teams simply cannot keep up with the need. to identify risks and prevent compliance violations in all these channels and tools. Using modern AI-based security and compliance tools that are specifically designed for collaboration platforms, organizations can automate and streamline the monitoring and protection of these communication tools. This enables companies to reap the full benefits of these valuable information sharing and communication tools, while making their security and compliance teams more productive. As the pandemic persists and employers continue to build a more permanent work-from-anywhere model, operational security and compliance issues with the expanded use of video will rise to the top of the list of all CISOs and compliance managers. for 2021 and beyond. It will be imperative for organizations of all sizes to implement a collaborative security and compliance strategy first to reduce the risk of a potentially catastrophic data breach or costly compliance breach.


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